A bounded business task
Choose a repeated task with a clear outcome, such as finding an approved answer, preparing a draft or classifying a known input.
AI AUTOMATION DEVELOPMENT
Give AI a source,
a boundary and a job.
AI becomes useful when it works on an approved, measurable business task. A reliable first release connects the right information, permissions, review rules and feedback loop — not merely a chat interface.
Knowledge assistants · workflow automation · retrieval · integrations · evaluationSOURCE → POLICY → FEEDBACK
GroundGuideImprove
Trusted information
Organise sources, freshness, permissions and citations so an answer has a defined basis rather than an implied certainty.
A visible quality loop
Track unanswered requests, corrections and adoption so the capability becomes more useful through real work.
KNOWLEDGE ASSISTANTS
Make internal knowledge
usable without losing control.
Documents and policies are valuable only when the right person can find and trust the relevant part. A knowledge assistant needs source organisation and access rules before it needs a polished conversation screen.
Choose authoritative sources
Identify which materials are current, who maintains them and which questions they can support before building retrieval or prompts.
Apply role boundaries
Respect the access model already required by the business, so a helpful answer does not become an unintended disclosure path.
Show limits and feedback
Give users a way to see the source, flag an issue or escalate when the assistant cannot answer with sufficient confidence.
WORKFLOW AUTOMATION
Automate the repeatable step,
keep people in charge of risk.
Useful automation removes predictable manual work while leaving meaningful business judgement with the people accountable for the result.
Find the repeated decision
Target a high-frequency action with stable inputs and a way to judge whether the suggested output is actually useful.
Connect the real workflow
Place the output where people already work: a form, ticket, review queue, internal tool or approved content process.
Measure before expansion
Review time saved, acceptance, correction rates and failure modes before allowing the automation to cover broader scope.
Start with one AI task that is worth making reliable.
Send the task, the information it should use, the people affected and the error you most want to prevent. That is enough to assess a first pilot.